Help for CERTENTIC Bridge

CERTENTIC Bridge securely connects supported AI services to your iCloud data. You can currently use it to access information from iCloud Mail and iCloud Calendar through supported AI services such as ChatGPT and Claude.

With CERTENTIC Bridge, you can ask your AI assistant, for example:

What appointments do I have tomorrow?
Search my emails for messages from John Smith.
What appointments do I have in Berlin next week?
Find the latest email about my hotel booking.
Search my emails to find when and where I ordered my Pure Whey over the past twelve months, and how much I paid.
What did I last order from Example Company, and what was the invoice amount?CERTENTIC Bridge can also retrieve information from supported PDF attachments.

CERTENTIC Bridge currently provides read-only access. The service does not create, modify, send, move, or delete emails or calendar entries.

If you have any problems with registration or connecting the service, contact us at [email protected].

What is your CERTENTIC Bridge user account?

When you register, a user account is created for you with CERTENTIC Bridge. This user account is separate from your Apple Account and from your account with the respective AI service.

Your CERTENTIC Bridge user account is used to manage your registration and the settings required for CERTENTIC Bridge. These include, in particular, your verified contact email address and the encrypted credentials used to connect to iCloud.

You can use the same CERTENTIC Bridge user account with multiple supported AI services. For example, you do not need to register with CERTENTIC Bridge again if you connect ChatGPT after previously connecting Claude.

How to activate CERTENTIC Bridge

To use CERTENTIC Bridge, you need:

an Apple Account with iCloud Mail and iCloud Calendar,
an app-specific password generated by Apple. How to create one is described below in Step 1. Apple's official instructions are available here: ⁠Sign in to apps with your Apple Account using app-specific passwords,
a valid email address for your CERTENTIC Bridge user account, and
a supported AI service.

Your regular Apple Account password is not required by CERTENTIC and must not be entered.

1. Create an Apple app-specific password

Go to your Apple Account.
Open Apple Account ↗
Choose ‘App-Specific Passwords’.
If you do not find app-specific passwords under “Sign-In and Security”, first enable two-factor authentication for your Apple Account.
Click the + sign to create a new password.
Enter a name, for example “CERTENTIC Bridge”.
Apple may ask you to enter your regular Apple Account password again, directly on this Apple page.
The next page shows the app-specific password you just created:
This is the password you need for CERTENTIC Bridge. Copy it and paste it into the ‘App-specific password’ field below.

2. Register with CERTENTIC Bridge

There are two ways to register with CERTENTIC Bridge:

a) Register directly through a supported AI service

Click the button below to activate CERTENTIC Bridge. Alternatively, you can search for CERTENTIC Bridge in the connector or integration directory of your AI service.

Activate CERTENTIC Bridge for ChatGPT

If you do not yet have a CERTENTIC Bridge user account, you can register during this connection process. Once registration is complete, you will return to the authorization process, where you can confirm the connection to the AI service.

The connection to this AI service is then already set up. You do not need to connect it again.

b) Register with CERTENTIC Bridge in advance

Alternatively, you can register before connecting an AI service by visiting the CERTENTIC Bridge homepage at ⁠https://connectors.certentic.com/.

After verifying your email address, enter the required information and your iCloud credentials. CERTENTIC Bridge then checks whether access to iCloud Mail and iCloud Calendar is working.

Once registration is complete, your CERTENTIC Bridge user account is ready to be connected to a supported AI service.

When you later select CERTENTIC Bridge in a supported AI service, you confirm your existing CERTENTIC Bridge user account and then authorize the connection.

3. Connect an AI service

If you registered with CERTENTIC Bridge directly through a supported AI service, the connection to that AI service is already established as part of the registration process. You do not need to set it up again.

The following steps are only required if you registered in advance directly with CERTENTIC Bridge at ⁠https://connectors.certentic.com/ or if you want to connect another supported AI service to your existing CERTENTIC Bridge user account.

ChatGPT

In ChatGPT, connectors are managed as Apps. Open Settings → Apps and select CERTENTIC Bridge.

For ChatGPT, you can open the plugin via this link. Then click Install plugin. A notice follows that you are connecting CERTENTIC Bridge. Then click Continue to CERTENTIC Bridge. You will be welcomed on our site. Then click Connect now and follow the wizard.

Once the connection has been established, you can open a new chat and address CERTENTIC Bridge directly in your request.

For your first request, try:

@CERTENTIC Bridge What appointments do I have today?

The first time you use CERTENTIC Bridge, ChatGPT will ask you to confirm that the connector may be used for your request. Confirm the request so that ChatGPT can use CERTENTIC Bridge to access the information it needs from your iCloud Calendar.

ChatGPT can then retrieve your appointments for today from your iCloud Calendar.

Claude

Note: The connection with Claude is not yet available to all users. Use is already possible on request.

In Claude, you can find the connector settings under Customize → Connectors.

Select CERTENTIC Bridge and start the connection (currently available only on request). You will then be redirected to CERTENTIC Bridge. Confirm your existing CERTENTIC Bridge user account and authorize the connection to Claude.

Once the connection has been established, you can use CERTENTIC Bridge in a new chat.

For your first request, try:

What appointments do I have today?

The first time you use CERTENTIC Bridge, Claude will ask you to confirm that the connector may be used for your request. Confirm the request so that Claude can use CERTENTIC Bridge to access the information it needs from your iCloud Calendar.

Claude can then retrieve your appointments for today from your iCloud Calendar.

4. Use CERTENTIC Bridge

Once the connection has been established, you can ask the AI service to retrieve information from your connected iCloud services.

Based on your request, the AI service determines which CERTENTIC Bridge functions to use and how to process the information returned in its response.

CERTENTIC Bridge provides the technical connection to your iCloud data and sends the results required for your request to the AI service you have connected.

Miscellaneous

Cost during the Open Beta

CERTENTIC Bridge can be used free of charge during the Open Beta. Free use during the Open Beta does not create any entitlement to continued free use.

If CERTENTIC Bridge is offered as a paid service in the future, a separate agreement will be required. Participation in the Open Beta will not automatically convert into a paid contractual relationship.

Update your iCloud credentials

If you have revoked or changed your app-specific password with Apple, you can update the iCloud credentials stored with CERTENTIC Bridge using the account management function. To do so, visit ⁠https://connectors.certentic.com/.

After verifying your contact email address, you can enter new iCloud credentials.

You can create a new app-specific password in your Apple Account. Apple provides instructions here: ⁠Sign in to apps with your Apple Account using app-specific passwords.

Disconnect an AI service

The connection between a supported AI service and CERTENTIC Bridge is based on OAuth.

The OAuth permissions granted for a connection can be revoked using the functions provided by the respective AI service. Disconnecting an individual AI service does not automatically delete your CERTENTIC Bridge user account.

If you no longer wish to use CERTENTIC Bridge at all, you can also request the termination of your CERTENTIC Bridge user account using the account management function. To do so, visit ⁠https://connectors.certentic.com/.

Privacy and security

CERTENTIC Bridge does not permanently store content retrieved through the connector from iCloud Mail or iCloud Calendar. The data is retrieved for the specific request initiated by you and transmitted to the connected AI service.

Your iCloud credentials are stored in encrypted form. To connect to iCloud, CERTENTIC uses the app-specific password you provide.

Your regular Apple Account password is neither required nor requested by CERTENTIC.

CERTENTIC Bridge does not independently access your email or calendar data. During normal use of the service, your stored iCloud credentials are used when you use CERTENTIC Bridge through a connected AI service and thereby initiate a corresponding request.

For more information, please see our Privacy Policy⁠.

Frequently asked questions

Does CERTENTIC store my emails or calendar entries?

No. CERTENTIC Bridge does not permanently store content retrieved through the connector from iCloud Mail or iCloud Calendar. The data required for your request is processed during that request and transmitted to the connected AI service.

Does CERTENTIC need my regular Apple Account password?

No. CERTENTIC Bridge only requires an app-specific password generated by Apple. Your regular Apple Account password is neither required nor requested.

Can I revoke the app-specific password?

Yes. You can revoke an app-specific password at any time through your Apple Account. Once revoked, CERTENTIC Bridge can no longer use that password to retrieve data from your iCloud account.

Can I use Claude and ChatGPT at the same time?

Yes. The same CERTENTIC Bridge user account can be connected to multiple supported AI services. Each connection is authorized separately.

Do I need to register again for each AI service?

No. If you already have a CERTENTIC Bridge user account, you can also use it with other supported AI services.

Is CERTENTIC Bridge free during the Open Beta?

Yes. CERTENTIC Bridge can be used free of charge during the Open Beta. Any future paid use will not begin automatically and will require a separate agreement.

Having trouble connecting?

In particular, check the following:

Is the Apple Account identifier you entered correct?
Are you using an app-specific password rather than your regular Apple Account password?
Is the app-specific password still valid with Apple?
Is two-factor authentication enabled for your Apple Account?
Are iCloud Mail and iCloud Calendar available for your Apple Account?

If you need a new app-specific password, our step-by-step guide will help you.

If the connection still does not work, contact CERTENTIC Bridge support:

Email: [email protected]